Education Services for Overseas Students Legislative Framework (ESOS)
International students studying in Australia on a student visa are protected under the Education
Services for Overseas Students (ESOS) Act 2000. The Act sets out the legal framework for the
delivery of quality education by setting standards. The framework also provides tuition and financial
assurance through the Tuition Protection Service.
The Legislative Framework incorporates the:
ESOS Act 2000
The National Code 2018
The legislation aims to protect international students and guarantee quality education.
The education providers and the courses they offer to international students must be registered
with the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS).
Access the ESOS Framework Student Fact Sheet for more information including the rights and
responsibilities of international students.
Please note, the Legislative Framework relates only to students who are enrolled in an onshore
program and remain in Australia on a Student Visa. This Legislation does not apply to students
undertaking offshore programs or remaining in Australia on a temporary visa other than a Student
Visa.
The ESOS framework protects your rights, including:
Your right to receive, before enrolling, current and accurate information about the courses, fees
modes of study and other information from your provider and your provider’s agent. If you are
under 18, to ensure your safety, you will be granted a visa only if there are arrangements in place for
your accommodation, support and welfare.
Your right to sign a written agreement with your provider before or as you pay fees, setting out the
services to be provided, fees payable and information about refunds of course money. You should
keep a copy of your written agreement.
Your right to get the education you paid for. The ESOS framework includes consumer protection that
will allow you to receive a refund or to be placed in another course if your provider is unable to
teach your course.
Your right to know:
How to use your provider’s student support services;
Who the contact officer or officers are for overseas students;
If you can apply for course credit;
When your enrolment can be deferred, suspended or cancelled;
What your provider’s requirements are for satisfactory progress in the courses you study;
If attendance will be monitored for those courses;
What will happen if you want to change providers; and
How to use your provider’s complaints and appeals process.
As an overseas student on a student visa, you have responsibilities to:
Satisfy your student visa conditions;
Maintain your Overseas Student Health Cover (OSHC) for the period of your stay;
Meet the terms of the written agreement with your provider;
Inform your provider if you change your address;
Maintain satisfactory course progress;
If attendance is recorded for your course,
Follow your provider’s attendance policy; and
If you are under 18, maintain your approved accommodation, support, and general welfare
arrangements.
ASMI COLLEGE
Administration through front desk or
admin@asmicollege.edu.au
Overseas Students Ombudsman (OSO)
Call OSO: 1300 362 072
http://www.ombudsman.gov.au/contact-us
Department of Home Affairs (DHA)
Tel: 131 881 in Australia
Contact the DHA office in your country.
www.immi.gov.au
Tuition Protection Service (TPS)
Tel: +61 2 6271 3440
http://www.tps.gov.au
Fair Work Australia: The Fair
Work Ombudsman (FWO)
Tel: 13 13 94
http://www.fairwork.gov.au
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